Q. Greetings, I have been using overdrive for several months. I find it an incredibly frustrating, and inconsistent. Am I the only one? I currently

Greetings, I have been using overdrive for several months. I find it an incredibly frustrating, and inconsistent. Am I the only one? I currently wish to download a book on hold but I have reached my checkout limit and can't delete 2 books which. I've finished. Can you tell me how please? Also is there better. Software for using your library? I' had it w overdrive! Thx - cindy

Answer

Hello

Thanks for contacting us. I'm sorry Overdrive is giving you some trouble, I'll try to help as I can, we've been closed for Xmas eve and day, so just getting to your question.

For early return of items (you don't necessarily want to delete them until after you have returned them), it depends on whether you are downloading the titles and whether you are using audiobooks or ebooks. Please visit this page link for detailed instructions on how to return EPUB books early

http://help.overdrive.com/article/2065/How-to-return-titles-before-the-end-of-your-lending-period

It looks like perhaps you were able to retrieve the holds ready for you, but please let me know if that is not the case. If you lost a hold we can often move you to the front of the queue. You may call reference at 303-441-3194.

As for another software, I'm afraid we are tied to using the applications that Overdrive provides to us. If there are particular trouble spots you continue to have with using Overdrive, you are welcome to make an appointment with a librarian for one-to-one instruction specific to your device and needs. We'd be delighted to help you. Please visit this form to make an appointment if you like. http://www.formstack.com/forms/?1091917-rJ8ysfk4BS 

Please let me know if I can help you further.

Sincerely
Gina Reference 303-441-3194

  • Last Updated Oct 18, 2017
  • Views 47
  • Answered By [Unclaimed]

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